Refund and Returns Policy – Skyotis.xyz
At Skyotis.xyz, we are committed to ensuring that our customers are fully satisfied with our high-quality, handcrafted bamboo and rattan products. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as easy and stress-free as possible.
1. Refund Policy
At Skyotis.xyz, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 30-day refund policy. You can request a refund within 30 days from the date of purchase, provided the item is in its original condition, unused, and with all tags intact. Refunds are issued via the original payment method within 7–10 business days after we receive and inspect the returned product.
To initiate a refund, please contact our customer service team at [email protected] or call us at +1 975 645 1234. Include your order number, a brief description of the issue, and any relevant photos if necessary.
2. Returns Policy
We accept returns on most of our handcrafted bamboo and rattan products within 30 days of receipt. The item must be returned in its original packaging, unused, and in the same condition as when you received it. To start the return process, reach out to us at [email protected] or call +1 975 645 1234 with your order details. We will provide you with the necessary instructions for shipping the product back.
Please note that return shipping costs are the responsibility of the customer unless the product arrived damaged or there was an error on our part. Once we receive and inspect the returned item, we will process the return and notify you of the refund status.
3. Non-returnable Items
Certain items are non-returnable for hygiene or safety reasons. These include:
- Custom-made bamboo and rattan products
- Items marked as final sale
- Gift cards
For more information, please contact our support team at [email protected].
4. Damaged or Defective Products
If you receive a damaged or defective item, we sincerely apologize for the inconvenience. We take great care in packaging and inspecting our products, but occasionally, damage may occur during shipping. If your product arrives damaged or faulty, please notify us within 7 days of receiving the item. Send an email to [email protected] or call us at +1 975 645 1234, providing your order number, a description of the damage, and any supporting photos.
We will arrange for a replacement or a full refund, including any return shipping costs, at no additional charge to you.
5. Exchange Policy
If you would like to exchange an item for a different size, color, or style, please contact us within 30 days of receiving your order. The product must be in its original condition and packaging, with all tags attached. Shipping costs for the exchange will be the responsibility of the customer unless there was an error with the original order.
To request an exchange, email us at [email protected] or call +1 975 645 1234 for assistance.
6. Contact Us
If you have any questions regarding our Refund and Returns Policy, don’t hesitate to reach out to our friendly customer service team. We are always here to assist you.
- Address: 101 Bartlett St, Boston, MA 02129, USA
- Phone: +1 975 645 1234
- Email: [email protected]
At Skyotis.xyz, we strive to provide the best customer experience, ensuring that each handcrafted bamboo and rattan product meets the highest standards of quality and satisfaction. Thank you for choosing us!